Our customer is one of ten regulated water and sewerage companies in England and Wales, providing services to just under 4.5 million people.

The business has an ambition to be the leading provider of water and wastewater services. Working with customers and stakeholders, they have long-term plans in place to become the industry leaders in Asset Management, and in doing so, deliver an unrivalled customer experience.

Project One led the customer Executive Leadership Team, Second Line Leadership and Business Transformation Team through a disciplined process, over a three-month period, to reach a facilitated agreement across the business on the TOM to implement.


“It was really important, for myself and my team, to have the right people helping us. Project One’s expertise brought a well-structured approach. They did things in the right order, to get us to the answer we wanted to get to at the end. It was a really good learning process for us.

They are not consultants who knew the answer already and imposed their views – they worked through a process to help us identify where we wanted to be, not where they thought we should be.

The additional governance from Project One’s Consulting Director added great value, providing the right amount of challenge to make sure we were following the right process.”

Head of Asset Management Transformation

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POSTED BY: Hayley Saich - Head of Marketing

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