It’s never a dull moment in the retail sector, as we see the big five supermarkets continuously fight for the top spot, and competition only getting tougher as they face lower cost alternatives and the new ‘shop local’ mentality. To stay ahead of the game, they must continuously change and improve, whether by widening their scope or improving the controls in the background that the consumer doesn’t see.
Our customer set up a Finance Transformation Programme in response to audit recommendations that financial controls needed improvement to reduce corporate risk, fraud and mistakes being made. There was also a drive to reduce costs and increase the scope of services offered by their offshore service centre. The success was dependent on a number of key change initiatives being managed and executed simultaneously.