Project One has been working with HomeServe for the last three years to help them deliver their critical change. HomeServe initially reached out to Project One to improve the delivery of a critical CRM implementation and we continue to support that to this date through providing a ‘right-hand man’ to the Programme Director and sharing our insights and experience on preparing the business for the change.
We have also been supporting HomeServe’s wider transformational agenda, including the realignment of its Marketing function, implementing a structured framework to Pay & Grading and driving improvements in Customer Experience.
“It has been a pleasure working with Project One. Their experience combined with thorough and considered approach has given us a successful outcome without any dramas.”
Greg Reed, CEO, HomeServe.