Organisations need to deliver an excellent experience for customers that is simple, easy to use, and informative to create engagement and drive growth. Our customer a global FMCG organisation, was no different, however their ranking as “supplier of choice” had dropped.

To address this, a global transformation programme was initiated with an objective to become the number one supplier of choice, as voted for by their customers, providing a superior experience for both customers and employees.

Read the full customer story here

POSTED BY: David Knappett - Consulting Director

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