Lloyd’s Register is a £1bn turnover global engineering, technical and business services organisation.  Their clients range from local businesses to multinational companies.

Through business assurance services, Lloyd’s Register helps companies manage their systems and risks across a wide range of sectors from food safety to energy management, as well as help clients ensure the quality construction and operation of critical infrastructure by surveying assets against internationally agreed rules and standards – with safety as the key.

THE CHALLENGE

What started with just looking at technology, quickly turned into a full business transformation programme, with the investment running into 10’s of £millions. A programme that will run over three years, and will affect every single person in the business.

Lloyd’s Register is fundamentally shifting their business into the modern age – from a paper based business across 80 geographies and 9000 staff, to a business underpinned by technology, on a single platform and with consistent processes. It’s root and branch transformation.

Programme Director, Andrew Punter, from Lloyd’s Register, explains what the programme means for the organisation:

“The outcomes are three-fold:

  1. Improving margin
  2. Delivering a professional, people business system
  3. Become a customer centric organisation

“We are owned by a charitable foundation, if we make more money we can give more money, simple.

“All the while it is essential we maintain the ethos of the organisation, whilst bringing it into the 21st century. We want to ensure we remain customer focused but in an efficient and effective way, so Lloyd’s Register will prosper for another 250 years.

“The biggest challenge to get this to work was to get the right people, both internally and externally.  We needed professional project managers and change experts to help us meet the design stage milestone.”

THE OUTCOME

This is about future-proofing the Lloyd’s Register business. There will be significant margin benefits when it’s complete. Each month they don’t deliver it costs £3m in programme running costs or missed efficiency savings, so it’s crucial we stick to the milestones in place. For their clients it means competitive pricing and more efficient services.

How Project One helped:

  • Shaped the entire strategy for business change
  • Improved stakeholder engagement
  • Drove supplier performance and value
  • Shaped and mobilised transformation
  • Installed effective process and procedure
  • Implemented planning and MI
  • Increased morale and improved communications

“What attracted me to Project One was your DNA, your experience – you’ve clearly seen and done it before, you are able to look at the programme independently. I don’t think we’d be where we are if we didn’t get quality people from Project One when we did.”   

Andrew Punter, Programme Director, Lloyd’s Register

POSTED BY: Hayley Greenhill - Head of Communications

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