Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, and the advertising displayed on it, more relevant to your interests. [We may also share this information with third parties for this purpose.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Title

Cookie Name(s)

Purpose More information
Google Analytics

_gid
_ga

These cookies are part of a group of cookies which collect information about how visitors use our website. We use the information to compile reports that help us improve the user experience on our website. These cookies collect information in a way which does not directly identify anyone.

The _gid & _ga cookies, as part of this group, identify whether a user has visited our website before and enable the third party (described below) cookies to function properly.

These cookies expire, by default, after two years.

https://support.google.com/analytics/answer/6004245
Facebook Advertising

_fbp

This cookie is part of a group of cookies which collect information about how visitors use our website.

While this cookie does not make any information about individual users’ behaviour available to us, it can be used as part of a group of cookies which allow targeted advertisements to be shown to individuals on Facebook.

This cookie expires, by default, at the end of the session.

https://www.facebook.com/about/privacy
HotJar

_hjid

This cookie is part of a group of cookies which collect information about how visitors use our website.

This cookie does not collect information in a way which allows any individuals to be identified.

The _hjid cookie attaches a unique id to a user, so that we can calculate the number of users on our website over a given timeframe.

This cookie expires, by default, after 365 days.

https://www.hotjar.com/legal/policies/cookie-information
Zopim

__zlcmid

This cookie is managed by Zopim and is part of our live chat integration.

This cookie allows us to continue live chat conversations with users across multiple pages.

We do not currently use this cookie.

https://www.zendesk.com/company/customers-partners/cookie-policy/
Smartlook

SL_C_[ID]_Key
SL_C_[ID]_SIV
SL_C_[ID]_VID

These cookies are managed by Smartlook and provide user-behaviour analytics tracking.

These cookies attach unique identifiers to users, and do not collect information in a way which directly identifies individuals.

These unique identifiers allow us to more accurately measure user behaviour trends on our website so that we can continue to improve user experience.

These cookies expire, by default, after 365 days.

https://www.smartlook.com/help/gdpr/

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies will normally be analytical, performance or targeting cookies.

The list of third party cookies used on our website changes regularly. Please contact us if you would like to be sent the up-to-date list.

Third parties

  • YouTube (Google)
  • Google Analytics (Google)
  • LinkedIn

Deactivating cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Find out more