Creating and communicating a clear and shared vision
It is more important than ever to be crystal clear on the vision for your change programmes. In our experience, it is one of THE critical factors which separates a successful transformation from one with unrealised benefits and unfulfilled commitments. We outline below some of the essential steps to achieve success.
Change Leadership framework
One of the ways we view the challenges of change is through our change leadership framework. It describes the capabilities required to be successful at transforming a whole organisation, a business unit or even a discrete business process. In it, we recognise that setting, communicating and achieving the vision is the primary responsibility of good business leadership of change.
In our long and deep experience of leading change, we’ve found that most organisations focus on the “bottom right” quadrant of ‘Delivery’ as this is where the most conspicuous cost occurs, where the risks are most apparent, and where most tangible progress is felt and seen. However, successful change starts with the top left quadrant. As a business leader, your first focus is making sure you set out with a clear understanding of where you are heading, making sure this is shared by all involved. This sounds obvious, but is usually highly underestimated in terms of the impact, understanding and commitment required across the organisation.
So how can you be sure your vision is clear and shared? The following questions provide a straight forward checklist and are essential to make sure that both you and the stakeholders from across the organisation are clear and in AGREEMENT.
So, you have a vision that answers a number of questions people in your organisation will ask. However, all successful change has a clear “why”, the compelling reasons to act. It sounds incredibly simple to be able to answer this question, but the focus often turns too soon to the much easier questions of what, when and more usually, how. Your story of why change is necessary is needed to inspire people to join you and support you in a way that simply telling them what you are going to do, will not. Read our article ‘We’ve got the strategy, now what?’ for a further discussion on what it takes to set up your programmes for success.
What’s the story behind change?
You want people to accept that things are going to have to be different; you want them to embrace the change, so you must give them a good reason to do so. We all tend to form hard and fast attachments to our environments, to the way things are and the way things work; and we resist attempts to do things differently. Even small things – a new location, product or process is liable to be met with resistance and a range of reasons why this isn’t the “right” course of action. It’s vital to have a good story that you can tell to set the changes in context, especially if you’re making changes that affect people’s roles in more wide-reaching ways. It’s essential to be able to articulate again, what needs to change and why? What happens if it doesn’t change? And what stays the same? What is the single compelling message that brings people together? Of course, it might be that the outcome is not be perceived as cheery for everyone involved, particularly as most change requires changes to existing operating models. The agility and focus required to create these changes is made more possible by creating the story that will galvanise people into taking action. Once you have the story, you need to share it widely, and reinforce it deeply
“The main challenge we’ve had to really focus on is taking people with us. Implementing new processes or systems, that’s the easy bit, but actually bringing your workforce with you and getting everyone to be active champions of what you’re trying to do – that’s the real challenge.” – CIO Retail Sector
Am I listening to what people say?
Spending time with people and sharing this message is vital. Having the leadership alignment and consistency of message, is equally essential. Another vital part of your role as a leader of change is listening. Leaders who listen can create trustworthy relationships that are transparent and breed loyalty. Tell the story of the change, listen to people’s concerns and listen to people’s ideas. Empathy is a powerful display of listening and great leaders know how to balance head and heart.
“Most people don’t listen with the intent to understand, they listen with the intent to reply.” – Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
To recap, a strong and clear vision is essential for driving real change and realising real benefits. However, creating a clear and shared vision is not a one-off activity. We need to accept that the change journey can be continuous and can require a change in direction. Therefore, the vision needs to be kept up to date, so it’s important to keep listening, keep the focus on the story and keep communicating in a way that gets people behind what you are trying to do. Without this, any fast start that you make will quickly fizzle out. A Project One consultant recently reviewed a large programme that was in trouble. Money was being spent, time was passing by, but real progress was elusive. Schedules were being missed, people were becoming disengaged and some significant work would be needed to get this critical and complex change back on track. In a moment of reflection, he said “Seen this so many times. It’s certainly not that people aren’t trying and it’s not that they’re doing the wrong things – the problem is that most of the team have forgotten why they’re doing it. They’re focused on the process and not on the outcome; on the mechanics and not on the why.”
27 July 2017