Four steps to delivering complex IT change in the Public Sector
The impact of technology across the Public Sector has been transformational over recent years. The digitisation of legacy paper-based processes, the increasing ability to self-serve through online portals and apps and the accessibility of personal data have all had a profound effect on the way citizens engage with the state.
Managing the change programmes that deliver these improvements can be complex, and the Public Sector brings its own set of unique challenges that need to be understood and managed to ensure that this change is implemented and adopted successfully.
So, how should Public Sector organisations approach managing complex IT change programmes to navigate the specific challenges they face and ensure taxpayers money is being well spent?
In our experience, four areas are key to this, find out what they are in the full article
