Improving your change capability

Change capability can often be an impediment, why not make it a differentiator instead? If you’re struggling to keep pace with BAU or are about to embark on a complex transformation, now is a good time to look at your change capability to ensure it can match your ambition.

It won’t improve itself

All too often we see senior execs and business areas complaining about their change capability. We hear things like: ‘we don’t know how to get change approved and started’; ‘it takes too long to get things done’; ‘nothing works first time’; or ‘it costs too much’. Yet surprisingly, the status quo is often allowed to continue for years, in the hope that somehow things will eventually improve, or even worse, expectations reduce to match existing capability.

A common mistake

One of the most common mistakes is when an organisation decides to embark on an ambitious transformation. The business case is agreed, hard won funding is approved and expectations are high. Then inexplicably, hopes and dreams are placed in the hands of the same change teams that had previously struggled to deliver BAU – often with a few ‘specialists’ added to bolster their ranks. This inevitably results in false starts, higher costs, recovery measures and shattered dreams.

It doesn’t have to be doom and gloom…

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POSTED BY: David Knappett - Consulting Director


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