From time to time, even the best-run change programmes have problems.
Business leaders start to be concerned by milestones being missed, cost forecasts increasing or forecast benefits eroding to unacceptable levels. There may also be a drop in team morale or in stakeholder confidence. The catalyst could be the results of an assurance review indicating severe issues that threaten success.
The challenge is to quickly recover the programme and improve confidence that it will deliver successfully. It’s important to have the right experience to know where to look and then quickly deal with the critical issues, for example:
- Poor stakeholder engagement, commitment or buy-in
- Inadequate definition of the scope or the solution
- Decisions needed, but not being taken
- Lack of capability or experience within the team
- Poor application of the basics of good programme management disciplines
- Unclear third-party expectations, boundaries and accountabilities
- Ineffective governance
- Conflicting business priorities
The way we approach recovery
Experience-based judgement: All our consultants are experienced change leaders, who use their experience to properly assess the situation and prioritise recovery action, focused on the outcome.
No blame: This is not a time for a witch-hunt. There are undoubtedly lessons to be learned but this is the time to bring clear direction and agree essential action.
Communication and visibility: Stakeholders will need to be actively involved in the development of the recovery plan and will expect regular and clear communications throughout. Our consultants are skilled in managing key stakeholders during this highly-charged period.
HOW WE DO IT
Stabilise the situation
Contain the immediate high risk areas and develop the longer term recovery strategy.
Develop and implement recovery plan
Plan and implement the recovery strategy, gaining buy-in from key stakeholders.
Embed changes to sustain recovery
Communicate, embed and support the changes that will keep the programme in control.
Properly planned and executed, successful recovery will:
- Challenge the feasibility of recovery
- Contain the immediate high-risk impacts
- Focus on developing the recovery strategy to address the root-cause issues
- Drive the recovery at the right pace
- Take the people with you on the recovery journey