Business Support Manager


Base salary + bonus and benefits

1 week ago

We are looking for a Business Support Manager to join our Shared Service Team in Holmes Chapel. The role will provide operational support across the business, including leading the IT and technology strategy, managing facilities, and providing governance and operational support.

The role

 Business Support – IT (70%)

 Ensure the provision of effective and robust IT and telephony services to Project One, as delivered through external suppliers, whilst meeting agreed service and cost framework

  • Ensure Project One’s IT Security is maintained in line with company policy, including the annual renewal of compliance certification
  • Ensure the IT asset register is maintained
  • Lead on the development of Project One’s IT Strategy, as managed through Project One’s Technology Committee
  • Project Management / Implementation of Project One’s IT Strategy, delivering new systems and initiatives across the business within agreed timescales and budgets
  • Liaise with the Data Protection Officer to ensure adherence to GDPR requirements
  • Support the development of the Project One SharePoint portal

Business Support – Estate and Facilities Management (10%)

  • Manage the Holmes Chapel Head Office to ensure all relevant building/facilities management, cleaning, environmental and health and safety requirements are met
  • Manage the relationship with the landlord and site agent to ensure landlord and site agent obligations are fulfilled on their part
  • Manage all third-party service / utility relationships, ensuring delivery of all services to required standards and within the agreed budget and cost framework

Business Support – Governance and Operations (10%) 

  • Work with the Finance Director, Chief Executive Officer and Chairman to ensure implementation and management of a clear annual timetable and process for all governance meetings
  • Perform the secretariat function for all ExCo and OpCo meetings
  • Support the People and Finance Directors to ensure a clear management framework is in place for all Project One policies, ensuring all policies are fit for purpose and reviewed on an annual basis
  • Work with the People Director to ensure the Company’s Business Continuity Plan (in relation to IT) is accurate, and approved annually by the Risk Committee
  • Identify an appropriate provider for external office space/meeting room hire and memberships; manage the relationship with the provider to ensure service standards and cost parameters are maintained
  • Oversight of customer onboarding processes, particularly the security clearances 

General (10%) 

  • Work with the People Team to ensure all IT matters relating to starters and leavers are handled in a timely manner
  • Work with the Director of Consulting Services, overseeing the delivery of Christmas Hampers

People and Contracts

  • The role has line responsibility for the Business Support Administrator and cleaner
  • This role has line responsibility to the office cleaner
  • The role has significant third-party oversight responsibility, specifically with regard to the IT services supplier
  • The role has significant responsibility in terms of contract management

Budgets and committees

  • The role has accountability and responsibility for multiple budgets
  • The role sits on Project One’s Technology Committee
  • The role performs the secretariat function for the monthly Executive and Operational Committee meetings

What we look for

  • Ability to manage your own workload, prioritise tasks, and work autonomously
  • Be a ‘self-starter’ – identify problems, propose solutions, and initiate fixes
  • Ability to ‘manage up’; be confident to ask for direction when needed, but be clear on what support is required

What we can offer you:

A positive and vibrant culture based on strong values and mutual respect, in a highly collaborative environment where contributing to each other’s success is important. You’ll have the opportunity to make a real difference by playing a big part in the success of our company

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