I am an experienced programme manager, who has successfully led major change programmes across a variety of industry sectors. Working at all levels with programmes (senior executives, delivery teams and suppliers), I am specialist in delivery and in getting large programmes set-up for success and working effectively. I enjoy bringing clarity to what can often seem like complex deliveries, providing both strategic direction and a pragmatic approach to ensure that change programmes deliver successful business solutions.
What I am most proud of
It may be a while ago, but working with one of the banks to lead and deliver ‘chip and pin’. It was a large programme involving changing card supplier, implementing security on all the different card types and replacing over 4,000 ATMs across the network. It also had the public interest element of how consumers would adapt to using a PIN rather than a signature, something we now all take for granted. So when people ask “what do you do?” I have an example everyone can easily relate to.