The financial services organisation of the future

Financial services organisations have had to change significantly in the last decade, impacted by regulatory change such as retail bank ring-fencing and increased capital provision requirements; a drive to online customer behaviour away from traditional branches; cost savings; and a loss of talent to other sectors.

The current change drivers of COVID-19, Net Zero Carbon, exit from the EU, and a troubled economy will only serve to accelerate this level of change and drive even more of an impact over the coming years. So, what are the key themes that will shape the financial services organisation of the future in responding to this current context?

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POSTED BY: David Knappett - Consulting Director


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