I am a technically minded and highly analytical professional with over 20 years’ experience in planning and executing transformation programmes; devising and implement strategic transformational plans, operating model across business, IT, and operations.
Experienced in improving customer experience, revenue margins and generating maximum cost savings, creating and executing strict governance, budgetary measurement, and ownership on delivery programmes. Repeated success in leading large scale, multi-location / time zone teams for continuous process and performance improvement.
Adept at overseeing and upgrading end-to-end digital processes to improve customer journey and end-user experience. Possess successful background of working in Europe, Middle East, Asia Pacific, and Americas. Known for building and maintaining high-level engagements with stakeholders.
I had previously worked with Project One on the customer side delivering change programmes into a global Financial Services organisation. At that time, I was always impressed by the approach the team took to delivery – focusing on doing what was right for the customer and delivering quality outcomes.
More recently I have seen the market proposition the team have developed building on the heritage of integrity I had experienced. That combined with a team of like minded professionals with a can-do approach made it a great choice for me.
Project One’s values resonated with me and coupled with their reputation for helping organisations to deliver complex change it was a perfect match.