I am a technically minded and highly analytical professional with over 20 years’ experience in planning and executing transformation programmes; devising and implement strategic transformational plans, operating model across business, IT, and operations.
Experienced in improving customer experience, revenue margins and generating maximum cost savings, creating and executing strict governance, budgetary measurement, and ownership on delivery programmes. Repeated success in leading large scale, multi-location / time zone teams for continuous process and performance improvement.
Adept at overseeing and upgrading end-to-end digital processes to improve customer journey and end-user experience. Possess successful background of working in Europe, Middle East, Asia Pacific, and Americas. Known for building and maintaining high-level engagements with stakeholders.