James O’Sullivan

After nearly 30 years in the change and transformation industry I continue to work on all manner of large-scale and complex implementation programmes across a range of industries and functions. The technology may have continued to develop; however, the centre of our world has always been based around the people who enable the solution for real-life use. The singular focus is on creating great outcomes for wonderful household British and global brands that we all live with every day. In one way or another it’s all about creating a better CX experience for the organisation, their colleagues and their end customers, driven by automation, simplification and rationalisation.