We’re all clearly seeing the increased pace of our retail industry’s move to online. Marks and Spencer hooking up with Ocado Retail Ltd; the new strategy from Kingfisher plc, driving a mobile-first and Agile culture vision; and Amazon starting to really disrupt the online grocery market.
Transformations like these clearly require a change in how a company operates and often how it is structured, which, alongside the current need to cut costs, is why there is so much operating model change underway in retail. With the peak golden quarter of trading approaching, now is the time to get this right.
Pointers for success
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