Faced with a multitude of customer-facing tools and technologies, Telenet, Belgium’s largest cable broadband provider, was looking to increase efficiency and effectiveness, in addition to reducing cost from its back–office operation through an ERP implementation of a single Cloud Enterprise Resource Planning solution.
Telenet will use this suite of software to manage day-to-day activities such as accounting, procurement, compliance and supply chain operations, all of which are the underlying support and functionality for the front-end service.
The new Cloud ERP solution will deliver the future digital back office to support Telenet’s trading business. All legacy on-premise Microsoft, SAP and Oracle technologies will be migrated to a single Oracle Fusion ERP and Supply Chain Cloud, with the aim of better supporting the customer-facing business through an integrated solution that now has:
Project One provided leadership and direction, with product expertise and insight into the delivery of the Telenet digital back office, building a cohesive, collaborative and effective programme team across Telenet and other delivery partners.
Project One brought their knowledge of the industry and their supplier relationships to bear, to help Telenet get better results from their suppliers, including access to senior supplier executives. Telenet’s vision was for the Fusion Cloud solution to deliver:
Project One adding value
Led by Project One, the team completed the shaping phase to set out the vision and objectives, ensuring that they were not only designing the solution for the migration to Oracle Fusion, but keeping the current solution working in parallel.
The detailed design phase that kicked-off in August 2019 incorporated Finance, Supply Chain and Procurement successfully completed at the end of March 2020, transitioning to the implementation phase. With the vision realised during design, it is now down to the implementation to deliver the overall objectives. To complete the implementation, phase one moved Telenet Group and Telenet Retail to the Cloud by January 2021, with Telenet BV following suit by January 2022.
As well as digitalising the back office, another strand was replacing their front-end point of sale systems and migrating that to the Cloud as well. Telenet and BASE shops have moved from Microsoft Dynamics to Dynamics Cloud 365.
To find out more about the wider company-wide digital transformation, click here to read about the successful completion of the Darwin Programme.
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