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Designing and delivering an Oracle fusion ERP solution in the telco sector

Faced with a multitude of customer-facing tools and technologies, Telenet, Belgium’s largest cable broadband provider, aims to increase efficiency and effectiveness, in addition to reducing cost from its back–office operation through the introduction of a single Cloud Enterprise Resource Planning (ERP) solution.

Telenet will use this suite of software to manage day-to-day activities such as accounting, procurement, compliance and supply chain operations, all of which are the underlying support and functionality for the front-end service.

Challenge

The new Cloud ERP solution will deliver the future digital back office to support Telenet’s trading business. All legacy on-premise Microsoft, SAP and Oracle technologies will be migrated to a single Oracle Fusion ERP and Supply Chain Cloud, with the aim of better supporting the customer-facing business through an integrated solution that will have:

A set of robust, and future-proofed applications, with increased automation and regular updates
Enhanced standard functionality and increased efficiency across all of the back-office functions
Increased application stability and scalability, with easier future maintenance.

Approach

Project One is providing leadership and direction, with product expertise and insight into the delivery of the Telenet digital back office, building a cohesive, collaborative and effective programme team across Telenet and other delivery partners.

Project One has brought their knowledge of the industry and their supplier relationships to bear, to help Telenet get better results from their suppliers, including access to senior supplier executives. Telenet’s vision was for the Fusion Cloud solution to deliver:

A consumer-like interface with improved analytics and agility for the business, gained through faster introduction of new functionality, for example, the ability for Telenet staff to approve requisitions through their mobile phones, a significant change in the way the business will work moving forward
A solution that allows IT to keep up to date with new releases, without costly and time-consuming upgrades requiring significant business investment
Unlike traditional IT infrastructure, Cloud enables automation, allowing Telenet to transform its procurement and finance functions to be more focussed on value-add activities and less on traditional repetitive back-office tasks
More emphasis on end-users within the office of finance managing the applications, with less reliance on specialised IT personnel
A scalable solution that will be optimised for cost, and one that can be easily scaled as Telenet grows in the future.

Project One adding value

Programme leadership
Established and implemented effective stakeholder and vendor management
ERP product and supplier expertise
Communication and stakeholder management.

Outcome

Led by Project One, the team completed the shaping phase to set out the vision and objectives, ensuring that they were not only designing the solution for the migration to Oracle Fusion, but keeping the current solution working in parallel.

The detailed design phase that kicked-off in August 2019 incorporated Finance, Supply Chain and Procurement successfully completed at the end of March 2020, transitioning to the implementation phase. With the vision realised during design, it is now down to the implementation to deliver the overall objectives. To complete the implementation, phase one aims to move Telenet Group and Telenet Retail to the Cloud by January 2021, with Telenet BV following suit by January 2022.

They have already achieved key milestones and are seeing the benefits to the business. As well as digitalising the back office, another strand was replacing their front-end point of sale systems and migrating that to the Cloud as well. 35 Telenet shops have already moved from Microsoft Dynamics to Dynamics Cloud 365 and a further 80 BASE shops will migrate to the same solution in October 2020.

Do you need change expertise?

At Project One, we have first-hand experience of mobilising and delivering global ERP solutions. If you are embarking on this type of transformational change and would like some help or just a sounding board, please get in touch.

“Project One has provided one of the most senior ERP consultants I know, there aren’t many like her in Europe. Her previous experience of multiple implementations in other companies, globally, brings value. When she states a point of view, people listen, because it’s clear she knows what she is talking about.”

Rudy Verlinden, IT Director for ERP
Telenet

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